Playing Fetch
by poedgirl on 16/08/11 at 12:42 pm
Last year, I talked about Foxtel; the main pay TV provider here in Australia stepping in to IPTV with their Foxtel on Xbox 360 service. From my other post, you can see this didn’t go so well for them. Well, there’s another player in the industry now and they try very hard to be the IPTV we want, but just not enough.
My ISP, iiNet, are currently offering a 3 month trial of the FetchTV service. I decided to take them up on this offer, just to see what it was like. The problems started as soon as I got my set top box. iiNet only support specific modems with their FetchTV service, before I received my box I was still using a different modem as that was more reliable. When the box came, I was going to switch over to their recommended one, set it up the same and away I would go with the new TV service.
I asked iiNet to deliver the box to my work as I didn’t expect to be home when it would be delivered, however, on this day I was. It was delivered to my work and all of a sudden at home, I was disconnected from the Internet. I had no idea why so I called iiNet. This is the only time I have ever had bad customer service with them (even with the DSL debacle they still gave me good service). If they just looked at their notes, they would know the issue, but no, they insisted it was something I did. Even though I didn’t change anything. What I didn’t know at the time, though, was that when they get confirmation of the FetchTV box delivery, they disable PPPoE on your account. Thus rendering my old, reliable, modem useless. I plugged in my BoB modem (the one they support) and my net was instantly back up, using Bridged mode instead of PPPoE. The problem with this, however, is that I can’t disable NAT and actually have a proper connection (I have another router that handles NAT, the border one routes direct). Apparently they’re still working on this, well, thanks for telling me.
After calling in to work and picking up my set top box, I got home and plugged it in. All was going well in the setup, I typed in my activation key and away it went. I looked at some of the channels, they loaded much faster than Foxtel on 360 and were much better quality. There aren’t that many channels on FetchTV, but that’s understandable considering it’s less than a third of the cost of the full Foxtel subscription. Fetch also mixes in the free-to-air channels with their own pay channels. They also advertise the features of the PVR as a compelling reason to get the service.
Now, my issues here are not with the Fetch service itself. They are with the set top box and how it works. I have had no end of issues with it. First off, there’s no 30-second skip button. Now I know this is because Fetch get their free-to-air EPG data from the Freeview service and they don’t allow PVRs with a 30-second skip button. But the Freeview EPG is horrible. We use DVB-T here in Australia, it comes with an in-band EPG. It is always more accurate than the crappy Freeview one. Shows regularly run overtime on the free networks here. The in-band EPG normally reflects any last-minute changes in scheduling. Of course, this affects any recordings you have scheduled. Because Fetch does not use the most recent information available, I am constantly forced to set it to record up to 30 minutes after the episode is scheduled to end, just to be safe.
Aside from the EPG are other terrible design decisions. The box comes with apps. These apps are made by Fetch and the ISP you get the service from. They are, to put it simply, horrible. Take the Twitter app as an example. I went to sign in to it and realised that I would have to use a T9 keypad to enter my details, even though there was an on-screen keyboard presented to me when I originally entered my activation key for the service. Now, for someone with an extremely complex password that I don’t even remember (I auto-generate and use Lastpass), this is near on impossible to accomplish. Not to mention there is no backspace button! When you don’t know a password that you’re entering, you can’t see the characters and it’s very long, you tend to make mistakes often. I had to go back and re-enter the damn thing over and over before I was sure I got it right. I pressed the login button and was told it was incorrect. So I entered it again, and again, and again. I then decided to go on Whirlpool to complain about this horrible decision to use the T9 keypad instead of a logical on-screen keyboard and found that people were told that the Twitter service didn’t even work! Well, again, thanks for telling me.
The problems don’t end there though. I have my Fetch box hooked up to my TV through HDMI and my receiver through optical TOSLINK. For some reason, that I am yet to understand. In the middle of the night I am woken by the damn box turning back on and blasting me with whatever happens to be on at the time. Even though I have set the volume on the box to be the lowest, tried muting, etc. I have had to resort to turning my receiver off just so I’m not woken up by it doing whatever the hell it wants to.
I think I can safely say that once my 3 month trial is near completion, I will be handing this box back and saying no thanks. As I have said, the service is good, the implementation is horribly bad.
Rating: 
